Legal

Terms & Conditions

The terms that apply when you use our website or buy our GoHighLevel, AI, VA, website and marketing services.

Last updated: 6 November 2026

These Terms & Conditions ("Terms") are an agreement between you ("you", "client") and GHL Flow Engine ("we", "us", "our"). They apply when you use this website and when you buy any of our services. By booking, paying for or using a service, you accept these Terms, our Refund Policy and our Privacy Policy.

1. Agreement to these terms

Each service may also be described in a proposal, quote, invoice or written agreement ("Proposal"). If a Proposal conflicts with these Terms, the Proposal wins for that service. You confirm that you are at least 18 years old and are buying for business purposes, with authority to bind the business you represent.

2. Our services

We provide GoHighLevel setup and automation, CRM and pipelines, Conversation AI and Voice AI agents, niche snapshots, dashboard customisation, SaaS and integrations, GoHighLevel virtual assistants (VAs), website and Astro design, funnels, social media and email/SMS marketing. The exact deliverables for your service are those listed on our pricing page at the time you buy, or in your Proposal.

3. Quotes, scope & changes

  • Quotes are valid for 14 days unless stated otherwise.
  • Work starts after you approve the scope and pay any upfront amount due.
  • Please review the scope carefully. Requests outside the agreed scope (for example extra pages, features, workflows or integrations) are quoted separately, and may change the timeline.
  • Timelines are estimates and depend on you providing content, access and feedback on time.

4. Prices & payments

  • Prices are in US dollars (USD) unless stated otherwise. UK clients may be invoiced the equivalent in GBP.
  • One-time services (websites, snapshots and fixed-price projects) are paid as set out in your invoice or Proposal, usually in full or with a deposit before work begins.
  • Monthly VA plans and agency partnerships are billed in advance for each monthly cycle. Hourly work is billed for the hours used, at $20 to $25 per hour depending on the task.
  • Prices do not include taxes or third-party costs (see section 11), which are your responsibility unless stated otherwise.
  • If a payment is more than 7 days late, we may pause work and access to deliverables until it is paid.

5. Refunds & cancellations

Refunds are covered in full in our Refund Policy. In short:

  • Snapshots are digital products and cannot be refunded once imported into your or your client's account.
  • VA plans can be refunded 100% if you give a proper reason and tell us at least 4 days in advance, after we review the request.
  • Website services are non-refundable once work begins, so please confirm everything before we start.

6. Your responsibilities

  • Provide accurate information, content, brand assets and timely feedback and approvals.
  • Give us the access we need (for example a GoHighLevel user login, domain or hosting access) and keep your own account credentials secure.
  • Own or have permission to use any content, images, data and contact lists you give us.
  • Make sure your use of the systems we build follows the law, including consent and messaging rules.
  • Keep your GoHighLevel and other subscriptions active and paid.

7. VA plans

  • Part-time plans cover about 4 hours a day and full-time plans about 8 hours a day, Monday to Friday, excluding public holidays. Unused hours do not roll over unless agreed.
  • You can choose a General GHL VA or an AI Specialist VA. Complex builds are reviewed by our senior team.
  • Your VA joins your preferred channel, sends a start-of-day and end-of-day (EOD) report, and is available for Zoom calls within working hours.
  • Your VA works under your instructions; you remain responsible for approving campaigns and messages sent to your contacts.
  • If your VA is unavailable (for example illness), we will arrange cover where possible. If you are unhappy with your VA, we will offer a replacement.
  • You can upgrade, downgrade or cancel a plan with at least 4 days' notice before the next cycle.

8. Websites & revisions

  • Website plans include the number of pages and features listed for that plan. Your plan includes reasonable revision rounds during the design stage.
  • Once you approve a design or stage, further changes to it may be charged as extra work.
  • You are responsible for the accuracy of content you provide and for reviewing the site before launch.
  • If a project is paused for more than 30 days because we are waiting on you, we may close it, and restarting may require a new quote.

9. Snapshots & licence

When you buy a snapshot, you receive a non-exclusive licence to use it in your own GoHighLevel account, or for agencies, in your clients' accounts. You may not resell, share, publish or redistribute the snapshot itself, or present it as your own product for sale, without our written permission.

10. Free support & updates

  • Websites: 3 days (Starter), 7 days (Growth) or 10 days (Premium) of free support and updates after launch.
  • Snapshots: 10 days of free support and free snapshot updates after delivery.
  • Projects: the support period stated in your Proposal.

Free support covers fixing problems in what we delivered and small adjustments. It does not cover new features, redesigns or issues caused by changes made by you, your team or third parties. Ongoing help is available through a VA plan or hourly support.

11. GoHighLevel & third-party platforms

Many of our services run on GoHighLevel and other third-party platforms (for example AI models, telephony, email and SMS providers, payment processors, domain and hosting providers). Their availability, features, pricing and policies are controlled by those providers, and their fees are your responsibility. GHL Flow Engine is an independent agency and is not affiliated with or endorsed by HighLevel Inc. Dashboard customisations use HighLevel's Custom Code feature, which HighLevel does not officially support, so platform updates may occasionally require adjustments.

12. AI agents & messaging compliance

AI agents can make mistakes. We build, train and test them carefully, but you should review their settings, monitor conversations and approve how they are used. You are responsible for consent and compliance in your markets, including A2P 10DLC registration, the TCPA and state calling laws in the US, and PECR and UK GDPR in the UK. We will advise on best practice but do not provide legal advice.

13. Intellectual property

  • Once paid in full, you own the final deliverables created specifically for you, such as your website design, content and custom workflows.
  • We keep ownership of our pre-existing tools, templates, snapshots, code libraries and know-how, and grant you a licence to use them as part of your deliverables.
  • We may show non-confidential work in our portfolio unless you ask us not to in writing.
  • The GHL Flow Engine name, logo and website content belong to us.

14. Confidentiality & data

We keep your business information, logins and customer data confidential and use them only to deliver your service. We handle personal data as described in our Privacy Policy. Please remove our access to your systems when a project or plan ends.

15. Non-solicitation

Our VAs and team members are trained and supported by us. During your service and for 12 months after it ends, you agree not to directly hire or contract any of our team members you worked with, outside of GHL Flow Engine, without our written agreement.

16. Warranties & limitation of liability

  • We provide our services with reasonable skill and care. We do not guarantee specific business results, such as leads, sales, rankings or revenue. ROI calculators and examples on this site are estimates only.
  • We are not liable for indirect or consequential losses, lost profits or lost data, or for problems caused by third-party platforms, outages or changes outside our control.
  • Our total liability for any claim is limited to the amount you paid us for the service concerned in the 3 months before the claim.
  • Nothing in these Terms limits liability that cannot be limited by law.

17. Suspension & termination

Either party may end a service by written notice under the terms of the relevant plan or Proposal. We may suspend or end a service if payments are overdue, if you seriously breach these Terms, or if we are asked to do something unlawful or abusive. Amounts for work already done remain payable, and refunds follow our Refund Policy.

18. Use of this website

You may browse and share this website for lawful purposes. Do not try to disrupt it, access it in ways that place unreasonable load on it, or copy substantial parts of its content or design without permission. Information on this site is general and may change without notice.

19. General

  • We may update these Terms from time to time. The version on this page at the time you buy applies to that purchase.
  • If any part of these Terms is found unenforceable, the rest stays in effect.
  • Neither party is responsible for delays caused by events outside its reasonable control.
  • We will always try to resolve any disagreement informally first. If that fails, disputes are handled under the laws stated in your Proposal.

20. Contact

Questions about these Terms? Email hello@ghlflowengine.com or use our contact page.

Questions about this policy?

Email hello@ghlflowengine.com or send us a message. We reply within one business day.