We want every client to be confident before they pay. This Refund Policy explains when a refund is and is not available for each of our services. It forms part of our Terms & Conditions. Please read it carefully, and ask us anything you are unsure about before you purchase.
1. Summary
- No refund after importGHL snapshotsA digital product. Once imported into your or your client's account, it cannot be refunded.
- 100% refund availableGHL VA plansGive a proper reason and tell us at least 4 days in advance. We review it and refund 100%.
- No refundWebsite servicesA service. Review and confirm everything before we start; no refunds once work begins.
2. GoHighLevel snapshots
Our niche GHL snapshots ($797 one-time) are digital products. Once a snapshot is shared, its funnels, workflows, pipelines, templates and AI prompts are copied into the receiving account and cannot be "returned".
No refunds are available after the snapshot has been imported into your account or your client's account.
- Before buying, check the snapshot contents, niche and requirements on our snapshots page or on a call, and ask any questions.
- If something in the snapshot does not work as described, tell us during your 10 days of free support and we will fix it at no cost. Fixing the issue is our remedy for snapshots, rather than a refund.
- If you cancel before the snapshot has been imported, contact us straight away and we will review your request.
3. GoHighLevel VA plans
Our VA plans (part-time, full-time and hourly) are refundable when you follow these steps:
- Give a proper reason. Tell us clearly why you want a refund, for example the VA not meeting the agreed hours or tasks, or your plans changing.
- Tell us at least 4 days in advance. Send your request in writing to hello@ghlflowengine.com at least 4 days before the period you want refunded starts (for example, before your next monthly cycle or scheduled hours).
- We check and confirm. We review the request with you, usually within 2 business days.
- You receive a 100% refund. Once approved, we refund 100% of the amount paid for that period.
Requests made with less than 4 days' notice, or without a reason, cannot be guaranteed a full refund. Hours your VA has already worked are not refundable, but if you are unhappy with your VA we will first offer a replacement at no extra cost.
4. Website services
Website design and development (Starter, Growth and Premium plans, Astro websites, funnels and landing pages) is a service. Our designers and developers start dedicating time to your project as soon as it begins.
There are no refunds for website services. Please review and clear everything before we start: pages, features, content, design style, timeline and price.
- We confirm the scope in writing before work begins, so you know exactly what is included.
- Your plan includes revision rounds and free post-launch support and updates (3, 7 or 10 days depending on your plan) to make sure the result matches what was agreed.
- Work outside the agreed scope is quoted separately.
5. Projects & other services
Custom projects, GoHighLevel setups, AI agent builds, dashboard customisation, audits, migrations, social media and agency partnerships are also services. Refunds for these follow the terms in your written proposal or agreement. Unless your proposal says otherwise, payments for work that has started or been delivered are non-refundable.
6. What is never refundable
- Third-party costs paid for you, such as GoHighLevel subscriptions, domains, hosting, A2P registration, phone numbers, AI usage, ad spend, plugins or stock assets. These are set by the provider.
- Hours or work already completed and delivered.
- Delays or issues caused by missing content, access or approvals on the client's side, or by changes and outages at third-party platforms such as HighLevel.
7. How to request a refund
Email hello@ghlflowengine.com with the subject "Refund request" and include:
- Your name, business name and invoice number.
- The service or plan concerned.
- The reason for your request and any supporting details.
We acknowledge every request within one business day.
8. How refunds are paid
Approved refunds are returned to the original payment method within 5 to 10 business days. Your bank or card provider may take a few extra days to show the money. Refunds are made in the currency you paid in; we are not responsible for exchange-rate differences or fees charged by your bank or payment provider.
9. Disputes & chargebacks
Please contact us first if you have any problem. We resolve most issues quickly and fairly. Opening a chargeback without contacting us may lead to work being paused and access to deliverables being suspended until the dispute is resolved.
10. Your legal rights
Our services are designed for businesses. Nothing in this policy limits any rights you have under applicable law that cannot be excluded. Where a local law gives you a right to cancel digital content or services, you agree that work or delivery may start straight away, and that you lose that cancellation right once the snapshot is imported or the service has started, as far as the law allows.
Questions about this policy? Read our Terms & Conditions or contact us.